My product arrived intact and super fast and best quality and with huge discount; it’s not too good to be true . I ordered dermamelan in the past (two years ago) and cosmellan last month . All worked beautifully on my skin although be careful with dermamelan it’s for more complicated skin problems . I followed the instructions . Some of The reviews here can throw you off but in my personal experience (not to invalidate others) they have been tested and trusted and my thinking was that it’s a UK company so u can always sort our issues easily with ur bank or credit card but there won’t be need to . Il certainly come back . They are one of few companies that sell this product individually to consumers