Rendall and Rittner was first established by two dissatisfied leaseholders in 1990. Hmmm, where have I seen and heard that before? Another dodgy MA says they are "formed by experienced professionals disillusioned with the poor service provided by larger firms in the industry. What a complete joke! What appears to be a common theme with these useless MAs is they haven't changed and R&R seem to have enriched themselves on the back of ripping off their customers and being the root cause of customer dissatisfaction. What is needed to regulation of the residential property industry to put these cowboys out of business.