My first order from Right Angled was fine, delivered promptly. No problems. The problems came when the 2nd pen was due (Weight loss meds) I signed up for a subscription as you get 10% off automatically. The price did not reflect this in my customer portal, i queried this twice using the contact form with zero response. My pen was due to be dispatched but the money was not taken. I had to prompt Rightangled to fulfil my order - Annoying but again not too much of an issue. The pen was dispatched Friday and due Saturday. Royal mail did not attempt to deliver which i was concerned about as the pen is sent in a cool bag. I queried this straight away with Right Angled who said they couldn't do anything whilst it was in transit. They stated if the pen had been in transit at room temp for more than 36 hours it could still be used but should be stored at room temp. They confirmed if it was CLOUDY it should not be used and to let them know. The order came on the Tuesday and had been in transit for 5 days. The pen was CLOUDY. I sent them a picture and kindly asked for a replacement - they then back tracked and advised it was safe to use. They refuse to help me, i'm now £150 down, no pen, no money... I'm having to speak to the bank because the customer service is so rubbish. AVOID They also do not supply a sharps bin which is pretty standard for this type of medication. No followup apart from a quick automated email asking you to fill in a form, no one replies