A review of my experience with them since last week: Absolutely awful company, do not care about client at all. Still no courtesy or empathy shown from company I have now missed my dose 5 days. They take a long time to respond to emails bearing in mind this is an ongoing case, they have shown me no proof of them tracing Royal Mail they answer none of my questions. DO NOT ORDER from this company Unless u willing to waste your money, time and mess with your health and weight loss journey 9/9/24 : My situation has still not been resolved. I am now late for my dose and this company do not care at all!!!! I have been shown no empathy or had them reach out with any solutions.so much more to say but for now I will still show some grace. It takes a whole day for a response you cannot call or speak to anyone and have to rely on emails that they answer end of the day! The frustration of having my medication messed up is becoming overwhelming bearing in my mind I have paid 180 for my medication and yet no support or help! Absolutely awful service and do not recommend anyone to use. I wish I had listened to the bad reviews on here as not a word fo a lie was told. So much hassle for something that’s meant to be aiding me on my journey; that before dealing with this company was easy and straightforward ahhh what a nightmare. ALSO in response to your reply. You have done nothing to help rather you asked me to remove MY HONEST review in order for you to waiver of a delivery fee which I was not willing to do and I let u know how deceiving and distasteful that was and only then did u waive it if after much back and forth! Do u think this is about a delivery fee? Of 5.99 when I’ve nearly paid £200 it’s beyond that it’s the principle of me receiving my medication which you have shown no effort in tracing or retrieving to send back yet again only once I’ve mentioned it your now saying it’s on the way to you guys. Please don’t talk anout response times I have screenshots of our communication and what times you respond and after how many emails you finally respond so let’s not do that. 6/9/24 They do not answer promptly and my order was not delivered due to a mistake in address from their drop down bar despite me being inconvenienced and staying at home all afternoon as it was promised to be delivered within a certain time slot but due to the address error Royal Mail needed up not being able to deliver.