Don’t buy from this company. After seven months of using them for my Mounjaro prescription, I’m switching to a competitor. I should have done it months ago. They offer no genuine support, dismiss serious health concerns, and blatantly ignore UK consumer law. In August, I safely increased my dose to 7.5mg and became really unwell. I was in bed for a week with severe diarrhoea and vomiting, fearing I’d caused permanent damage. Desperate for support, I reached out to RightAngled. With no phone number to call (red flag), I emailed to explain how ill I was, only to be told to “speak to a chemist.” Sorry, but aren’t you supposed to be the chemists? When my local chemist couldn’t help (they didn’t feel qualified to advise on Mounjaro and told me to speak to the prescriber), I went back to RightAngled, asking to speak to a medical professional. I was promised callbacks twice – neither happened. I had to keep chasing them, and when someone finally called, their advice was vague and unhelpful. It didn’t feel like I was speaking to a qualified medical professional at all. More recently, a pen I purchased malfunctioned. It’s faulty. It had two doses left but wouldn’t turn, leaving me unable to use it. When I reported this to customer service and asked for a replacement or refund, they flatly refused, citing “pharmacy guidelines” in their T&Cs. Instead, they directed me to the manufacturer and, after endless back and forth, offered a pitiful 10% discount on a new pen. I repeatedly explained my rights under the Consumer Rights Act 2015, which clearly states that retailers are responsible for resolving issues with faulty goods, not the manufacturer. RightAngled refused to budge, hiding behind their T&Cs and insisting that refusing refunds is standard practice for online pharmacies. This is ILLEGAL – their T&Cs cannot override UK law. I dread to think how many other customers have had their rights denied like this. Customer service, particularly from Milaniyah, was obstructive and uncaring throughout. RightAngled clearly prioritises profits over people. They don’t support their customers, they don’t follow the law, and they certainly don’t care about your health. I honestly doubt they even have access to real medical professionals who can provide proper support if issues arise. Avoid RightAngled at ALL costs. There are other online pharmacies that care – RightAngled isn’t one of them.