I’ve had 3 rinse kits, they have all broken. I decided to order a spare part for my last one, I got in line to order and also saw 3 cool towels and decided to buy those. I was excited to get the stuff and start using my rinse kit again. I accidentally put in the wrong shipping address. But I immediately realized it and right essay sent an email to the customer support email to notify them for the correct address. They took 4 days to respond and told me sorry but it had already shipped. So now I’m out $100. Would have been nice if you had checked on your support ticket more quickly. So I continue to have a rinse kit that doesn’t work and I’m $100 poorer.