This review is purely based on the poor customer service that I experienced. After purchasing my camera installation kit and arranging to have the dash cam installed by Road Angel's professional fitters, I contacted Road Angel again as I noticed they offered a price match on their website, listing Halfords among other brands. Since I reached out within a couple of hours of my order, I assumed this would be honored by Road Angel. Two days later, I eventually spoke to the same sales team member who had been very helpful in guiding me through all the products and finding the correct camera for me. However, I was told that matching either the price of the camera or the installation cost wasn't possible. The representative also disparaged their advertised partner, Halfords, suggesting they did "shoddy work." This seemed contradictory and possibly an excuse to avoid honoring the price match. I requested to cancel the order and inquired about the return process for the items that had arrived, as well as the refund for the fitting that hadn't been arranged. I was met with shock and sarcasm, which was unprofessional and unexpected. Returning the items and obtaining a refund was also problematic. Half of the order was refunded, but the installation fee was withheld until I followed up. The same sales member responded with sarcasm and sent me empty installation emails with no explanation, seemingly trying to imply that I had agreed to terms I hadn't actually signed. Eventually, after further clarification and insistence on my part, the error was acknowledged and the installation fee was refunded. Overall, the camera I had installed by Halfords has been great and works well for my needs. However, the Road Angel sales team appeared more focused on making a sale than adhering to their company's guidelines.