After discovering that the device comes without the first upload, as it did with my partners device purchased no more than a year ago I contacted Road Angel to request a return. A very rude lady (who hung up on me) informed me it was my responsibility to return and cover postage costs (as per their policy) I did this, returning by special delivery and on the same day of my return being received I was issued a return label (which confused me as they told me it's their policy NOT to issue return labels) they also charged me £10.21 for the privilege, on challenging this they told me this is infact a 'handling fee' considering the device never came out of the box I find this cost unnecessary and extortionate. I have now paid £20+ in return costs. Conclusion: If you want to be sold an item where the description on the website doesn't match/is not clear then be subject to their unprofessional customer service team and finally be ripped off to the cost of £20+ to get a partial refund go ahead 👍