As a long time user of RAs (have three) going right back to the B2 origins, I was at the point of upgrading my elderly units that were struggling with the size of the current updates. Did think twice about it as the database seems to be struggling to keep up with the changes in the roadworks average speed sections these days and I'm starting to get my head around Waze now that cars have Appleplay. The subscription is now a not inconsiderable £200/year and for that I'd be expecting perfection. The massive diappointment however was the new hardware, the same body moulding but for some reason the base has been changed so every vehicle will need to be re-fitted. The base is no longer the electral connection, just a magnetic base, but the price of them has gone up astronomically compared to the old - if they actually have any in stock. The small bit of good news is that it grips the base more strongly than the previous. The bad news is that you now need to connect the power cable into the unit directly, with the number of failures of the previous socket I've seen I hope that it is improved in this version. I move units between vehicles so I can see issues from the connector from frequent use. What should have been a simple upgrade of a unit that has been part of my motoring for over a decade has been a massive disappointment and has actually left me quite angry, my direct complaint to RA got a glib reply and after that I was just ignored. If I was running the business and needing as many £200 subscriptions as I could get, I would be making the hurdle to get my loyal customers onto current units as low as possible.