I found a great deal on an 8x10 Karastan 100% wool rug for my bedroom in a recently remodeled house. I was thrilled to find this website because their prices were much lower than similar websites I saw. Because my house was under construction, I didn’t open package after receipt. The package was not damaged and the label said it was the right rug (the numbers, etc matched what I ordered), so I assumed everything was all good. Two months later when I finally unrolled the rug, I realized I received the wrong one! I was well outside the 30 day return window but I contacted Rugs Town to see if something could be done. They worked with Karastan to send me the right rug and arranged a deal where I could return for a 25% restocking fee. The funny thing is the “mistake” rug ended up being perfect for my living room that I had been struggling with how to decorate. I ended up keeping both rugs! I greatly appreciated Layla’s help along the way. She was very communicative and thought outside the box to work on solutions with me. Do not hesitate to buy from Rugs Town!