Diabolical. My wife ordered two screens that did turn up in the given time frame however I was not at all pleased with the quality so at our own cost we returned them. After many exchanged email with various members of staff we were assured our refund would be given some attention. After 2 months we still had not received our refund. And then no replies to our emails and when we tried on many occasions to telephone them a fault message was given. We contacted our credit card company and a refund was made via them. This took two and a half months to be resolved. I would strongly advise anyone considering using this company to look elsewhere.