Disgusting customer service. In london they throttle the service during peak hours. I pay for 150mb package and right now I don’t even get 1mb. I can’t even watch a Twitter video let alone stream the football. The customer service is actually just horrific. They don’t work during peak hours. When you do try call good luck waiting an hour. They prefer to keep contact via email which takes a day each time possibly 3. A girl called Zoe just fobs you off with nonsense and then another operator will come in with a completely new take and it’s equally as issueless. They don’t inform you of maintenance. I’ve been having issues for weeks and they just refuse to call to sort it. Please do yourself a favour and avoid these scammers