No internet, no one to call, no compensation. I signed up for a 12 month contract paying £59 a month for 320mbps and a phone line. I received 200mbps for a full year. Later on in the contract I decided to see if it could be improved. They had tech staff try to help but they couldn’t. At no point was I offered any part refund or compensation and when I asked for one I was met with “why didn’t you complain about it sooner”. I should have and my good nature should have know better. It was only until I realised it couldn’t be improved that I thought it fair to ask for compensation. I was very disappointed. So disappointed that I decided to downgrade my services two levels to 60mbps and no phone line for £29. Yesterday, Saturday 16th August my old service was to drop out for a short period and the new services come back on. They haven’t and I have been left with no internet. No internet that connects to security cameras, alarm and hive heating. Call them up, I hear you say. Well here’s the joke. You can’t contact them after 1pm on Saturday till early Monday morning. Nearly 50 hours in the week where you can’t contact them directly. Let me be fair and say, when you have a connection the connection is good, when you do speak to someone, they are mostly polite. When you want help on weekends, it’s non existent, when you want to feel valued and compensated for not receiving what you pay for, look elsewhere. Will I be offered a bill reduction for these days I’ve had no internet? Will I be compensated for having to fork out and pay for extra data on my phone also? I think I should but I know I won’t.