I ordered a Sensory product for my son on the 4th April and emailed to check on delivery dates as I was worried I wouldn't receive it in time. The reply I received said 3-5 working days. I then emailed about the item still not having been received the week of his birthday, WC 24th April and after receiving another email to say they will resend a new item as they didn't know what happened to the original order, I told them to cancel and refund my order as it was too late to wait and had to buy my son another present. Sensory then proceeded to tell me that the new order was already sent to their warehouse and because it was automated they couldn't cancel. Meaning I was then expected to pay for postage to return an item now 6 weeks late and one I didn't even want after requesting for it to be cancelled. It's not about the money I had to pay for the return, its about the principle of Sensory causing an issue and not being supportive of the fact that I now had to return a large parcel via the post office all because of their own mix up.