I would give 0 if I could. My father ordered a product for next day delivery and received a dispatch message 12/07. There was no attempt at delivery but received an email stating the order had been completed. I enquired on his behalf on their chat service (20/07) and was told that DHL attempted to deliver twice, claiming no one answered. This is despite people being home, and no doorbell was rung. They said they would redeliver for the next day, but would not give me a delivery window, stating that tracking would be updated when scanned by the driver on the day. On the 21/07 I enquired on the chat service and they replied saying they could not confirm with the DHL driver in time to deliver for 21/07, and that it would be pushed back to the 22/07. Now on the 22/07 at 12pm, I called again as the product had yet to be delivered, and was told that it was scheduled to have been delivered 2-3 hours earlier (9-10am) , but the driver was running behind and would that he would contact the driver for an updated schedule. 2 hours later, I was told that the delivery was attempted at 12:30. I have been waiting for this delivery and no vehicle came by, nor did anyone ring the doorbell. My father then called to enquire about a refund. The man on the phone was initially helpful, but apparently mocked my father, thinking he had muted/transferred the line. We’re currently waiting for a refund. Awful and unreliable service, no professionalism (there are spelling errors on the website chat service) and generally quite rude.