I have used this service on many occassions without any problems from different airports. Unfortunately we did experience a major problem on our last trip, on arrival at Palma airport we went our coach, the driver was very rude we had to put out cases on ourselves and we sat on the caoch for well over an hour and a half without a single word from him. On arrival at what we thought was our hotel he pointed us up a hill to what he said was our hotel, we dragged pur case up the hill about quartèr of a mile just to find it was closed fown Sol hotel. I had to go into a shop and the lady pointed us in the right direction back down the hill and then another 200 yards on the other side of the road. I have never had such bad service.The return pick up was brilliant, just what I expected on time and at the correct place. I will use tis company again and hope I do not meet that driver again.