On arrival in palma airport they were there waiting and the journey to our hotel was very pleasant. We were travelling with a small baby so it was very handy that we could arrange a car seat. However on our return to the airport the car arrived with no car seat. After much back and forth there was no resolution and we had to strap our baby to us in her carrier as we had to make it to the airport for our flight. I was very disappointed as we had paid extra for a car seat and having had such a smooth transfer initially, it put a dampener on the service and gave us an anxious spin back to the airport after a lovely holiday.