Very easy to book. Had a few reservations as had not heard of them before, but reviews seemed ok and it was very reasonable price. When we arrived in Ibiza we had some trouble finding the desk where we had to get information as to where to get the coach. It was not well signed and I asked at a desk as to where Shuttledirect were and found that I was at the desk, but there was nothing to tell me that! The coach was waiting though and dropped us off at our hotel with no problems. We had an information leaflet to tell us when and how we would be contacted for the return journey. Sure enough, our hotel received the information and forwarded it to us, and we also got a text message, all well in advance so that we did not need to start worrying! The coach came spot on time and took us back to the airport. So, no problems, good service, good price. Just make the desk in arrivals more noticeable and you would have got 5 stars!