RIDICOLOUS! RUDE! UNPROFESSIONAL! EXTREMELY RUDE!!!!!! I had a call with customer service around 2 weeks ago and I want to express my disappointment about the lady was talking to me I needed information about the pick up time about one of mine bookings. So she started to ask details first, to which hotel.is.the booking made. I did spell her TSANOTEL - see https://maps.app.goo.gl/S3P5dN3MbxSLLC489 - many times and she stated this hotel does not exist. Well, my booking does totally exist and another 3 bookings of mine are confirmed to this hotel plus the person was leaving the day after , was dropped off by this hotel 2 days ago.... So she said give me your name. I asked mine or of the passenger because the 2 are not the same. She said mine, she said cannot find I was like ok try the passenger's name is more logic? Also she wasn't able to find at this point I said there is a booking reference why don't you try that? She answered to.me: YOU DON'T KNOW OUR SYSTEM SO UOU DONT TELL ME WHAT I HAVE TO DO excuse me?????? She kept on insisting that I must tell her correct hotel name why I spelled it for her, then after the 100th try around she tells me yes uts Tsanotel. Sorry lady but this is very rude and not very smart! After I told her ok now explain please what's your issue with this hotel because I have another 3 bookings confined there and I want to know if there is any issue, she pretended she didn't hear this question so I asked another 2 times and she just ignored it pretending she didn't understand or hear - maybe because then she should have simply say I'm sorry I misunderstood when you was spelling the name. Instead she did cut the line on me pretending we politely said bye to each other while I was still talking to her. This was absolutely super rude and I'm really disappointed and upset. I got a response my complaint is being reviewed. BUT HERE IS THE SECOND OF TODAY! i was still waiting for your answer since last time i sent my complaint and today i need to send another one, i am absolutely very much upset, unsatisfied, and I am totally ready to give 0 rating on the email i received to rate your service. here you go! My sister today had a booking with you, her name is XXXXX (find it in my email) was on the pick up point ON TIME EVEN BEFORE, waiting before TSANOTEL, her booking number to come here was this:xxxx (find it in my email) and now she needed to go back. What happens ? It is written on her booking that she must wait 10 minutes due to big traffic so she called 10 minutes after the fixed pick up time and she's told the taxi driver already left. So when she said what do you mean i was here no1 called me she was told SORT THIS OUT YOURSELF WHAAAAATTTTTTTTTTTTTTTTTTTTTTT???????????????? WHAT DO YOU MEAN LADIES WORKING FOR THIS SERVICE WE CALL EVERY TIME ASKING POLITELY NORMALLY TO ASK INFO ABOUT THE SERVICE WE PAID FOR AND YOU TALK TO US LIKE THIS? ARE YOU SERIOUSLY KIDDING? I called back and the other lady says WE DO NOT CALL ANY PASSENGER IF WE DON'T FIND THEM, TAXIDRIVERS LEAVES AND BYYE AGAIN I MUST ASK WHAT DO YOU MEAN>???? VERY RUDE? RAISING YOUR VOICE? THEN YOU PRETEND AGAIN ON THE PHONE SAYING THAT I DID RAISE MINE? DO YOU ALSO LIE? ARE YOU AWARE THAT THIS WAS A BOOKING TO THE AIRPORT AND THE PASSENGER MAY LOSE THE FLIGHT BECAUSE OF YOUR IGNORANCE? DO YOU KNOW HOW MUCH MONEY DOES THAT COST? AH SORRY YOU DON'T CARE! SO QUITE YOUR JOB WOMAN ! This transfer was already booked we paid for it this is not acceptable first of all nobody apologized yet for your VERY VERY RUDE RIDICOLOUS way of doing! second YOU MUST REFUND THIS BOOKING AND I AM ABSOLUTELY NEEDING THE INFORMATION HOW TO CLAIM THE AMOUNT OF HER BOOKING BECAUSE THIS IS A JOKE. looking for your soonest reply.