We are so disappointed. When we arrived we were late and our luggage was missing we called and were promised to go with next bus. But when we arrived we had to wait another 1,5 hour for the next bus and when we tried to cancel with you to take a taxi it was impossible. Then the transfer took over 2 hours we calculated with one. Also for our return trip as we tried to cancel due to that you were going to pick us up so early so we should spend all our last day at the airport. it was not possible to contact you due to it was a weekend and you had no stuff on site. When we reached you on Monday it was to late to cancel so we could not get our money back. When we booked this transfer it said it should adjust to our flight time and that the transfer time was just over one hour so we feel fooled and extremely disappointed.