When we arrived at our designated bus stop, we were left queuing in the sun for about 40 mins, there seemed to be some confusion about the buses and who was doing what, also when I rang up 2 days before my departure I was given a pick up time of 4.30 in the morning for an 8 o clock flight!! To make it worse we had to walk to another hotel to catch the bus one we'd never heard of!And it Airport was only a 15 minute drive away? I understand that there are other pick ups but that was ridiculous!! We ended up just getting a taxi and to be fair to shuttle direct they did give us a partial refund