We reserved Shuttle Direct well in advance for our trip to Germany. We paid $968.00 euros and confirmed in June for our September travel. The cost was high and more than we expected however we agreed because we were going to a foreign country and unfamiliar with the surroundings. The shuttle service was going to be door to door which was very comforting. The day before we were to leave Shuttle Direct informed us that the service would cost an additional $472.00 euros and if we didn't pay they could not provide the service. We consider this holding us hostage but there was nothing else we could do about this given the late notice of increase.