We were given the wrong details at Palma Airport by the admin person so were sent out on to the car park with not much direction armed with incorrect details (wrong hotel). We eventually found the right coach and the driver sent me back to alter the details. coach clean & comfortable with good aircon. Received incorrect details again for return journey (wrong hotel, wrong pick up time). Eventually made contact with the company (the 24hr emergency help line was set to answer machine!!) and received correct details. Return journey took over 2hrs due to excessive amount of pick ups but again clean and comfortable coach.