In theory, a really great and affordable service. The 2 reasons for only a two star review is: 1) The bus was almost 30 minutes late to pick me up to take me back to the airport for my departure flight. I wasn’t made aware of any delays and it made it rather stressful. Palma airport is extremely busy so it’s imperative you get there with as much time as possible so you can wait in the enormous queues - the delay made everything a huge rush. 2) I asked a group of Transunion drivers with assistance in finding my bus as I was not able to locate it. I was met with an extremely rude man shouting at me, he was so rude he reduced me to tears and made me feel an absolute fool. I was merely asking for some help. I understand it must be frustrating constantly getting asked the same questions etc, but as someone who worked in customer service for many years, I was pretty appalled by the level of rudeness by this group of men and this one man in particular. I think some extra customer services training could be beneficial.