Very, very,poor service. Just want your money ahead of time. No customer service! Do not use shuttle direct!! We prepaid over 75 euros for a private pick up and transfer. Upon landing at Barcelona airport, our luggage was delayed. We called Shuttle Direct, no answer X3. When we finally reached them, they said they would only wait 15 min. We said we had no idea when the luggage would arrive so how could we agree to to 15 min! We told them we pre paid for this pick up but they would not wait! They actually requested 75 MORE euros if they were to wait! Do double charge you!!! ( meanwhile our luggage finally came over 2 hours after arrival, and came out with another flight on their carousel!!) We would highly recommend using a regular Taxi when you have collected your baggage. The regular taxis are very efficient and available and MUCH cheaper at Barcelona airport. Only 37 euros. They have a very efficient way to get so many passengers a ride! Shame on you Shuttle Direct for such poor customer service!