Pick up at airport was ok once we found the stand which was not obvious. The driver then dropped us at Beverly hills Suites instead of Beverly Hills Heights dispie me telling him several times we needed Heights. By the time we found out it was the wrong place the driver was gone so we had to Push 4 Suitcases up hill for about 1/4 of a mile to get to the correct place. The driver would have had to pass the Beverley Hills Heights after he dropped us as it was a one way system. We were not amused!!! we rang the local agent to complain but they were not interested. We were picked ep at the correct place for our return but very early 9$.5 hours before our flight.