While the SilkFred responds quickly, that is pretty useless praise, if they - have no power to act. - work out-of-hours relative to the suppliers - don’t show any initiative to resolve problems. WELL IN ADVANCE of my order arriving (because the supplier didn’t act on it for over a week; I was in contact after 2 business days!) I told SilkFred that the delivery would now be too late—Royal Mail would land up sending the items back themselves since I am out of the country for the amount of time RM will hold the packages - 14 days. SilkFred basically did nothing except send an email to supplier asking them for updates in case it was on the way already. Since no dispatch information had yet been received, SF and supplier AND I knew that there was time to act. The supplier clearly holds no regard for SF or the customer, as the supplier didn’t reply promptly or in a helpful way. Two days passed without any action by SF agent, who only works evenings from 5pm - illogical since the suppliers work day times. When I prompted SF again, the supplier, MOE, admitted the parcel had not even been prepared, and would only arrive the following week. Instead using logic to immediately halt the order and issue my refund, they both decided to go against my wishes and pursue the order anyway. And, to make matters more distasteful, this “original” designer is available through Amazon, and the exact same item is more than £10 cheaper. So much for Emma Watkins’ proposal that SF provides “unique fashion with fun and stress-free service”….