My package arrived hella late and the customer service representative Jordan the VIP was not trying to send me another one if my package was lost or stolen. Also bro the refund policy is horrible you only get refund when you send it back, so if you never received the item you basically paid $500 for speakers and get nothing no speakers, no refund nothing, you banish donated to charity. They are money hungry and liars he kept lying talking about “your package just got cleared” it’s been cleared when 4 days ago and your looking dead at the screenshot (he took) man give me my money or send me some new speakers you thief.