Booked twice. Both times double charged. No phone number to chase. Managed to get a refund the first time for the duplicate charge with a lot of back and fro emails (a frustrating waste of my time) This time still waiting for the refund from 4th April as promised by Luke. I am emailing them daily for an update. No response. I made a formal complaint and addressed it via Luke. They / He didn’t even acknowledge it. Ref: SPS-1-6353680 Can you please email me an update on the refund of the duplicate charge and confirm the original booking is still valid?? Please also update me of me formal complaint dated 6.4.24 with its outstanding queries. Please start responding to my emails to get the matter sorted and please also improve your payment systems and your improve your shocking customer service (or lack of). If you open a business, you need to be willing to communicate with your customers, otherwise you should close your business and let other interested companies build the market.