Our appointment was at 8.30am and due to our flight time we had to do the test at the airport. At 8.28am we logged on and waited on someone turning up. We waited and waited and waited some more. We sent several emails asking for someone to contact us but no-one did and we eventually had to abandon the call to get on the plane to Italy. Thankfully our test was not required to get on the plane but for a cruise which was still two days away so we had some time to sort it out, but it was incredibly stressful. When we arrived at the airport in Italy we had by then received an email from the company and we managed to do the test at the airport in Italy. Apparently the chap was on-line from 7.55am and was waiting for us, however as our appointment was at 8.30am I can only assume the chap got his appointments mixed up. Thankfully it all worked out but it ruined our flight because of the worry, we had been forced to travel to Italy to catch a cruise that we might not have been cleared to board had our tests been positive.