I worked with Michael Slyman and was disappointed in the way he handled the sale. I purchased a washer & dryer. The Hotpoint washer was $477 and the Amana washer as $518. He said if I wanted the Amana he could do it at $477. That was great so we went to his office to write up the sale. While entering the information into the laptop he said there was a Labor Day special to include a 5 year warranty. Again that was great. He finished the entries, and printed the invoice. When he came back into his office, he did not sit down. He stapled his business card to the invoice, handed it to me, thanked me and said goodbye. He did not offer to review the invoice. I thought that was odd, but apparently he was busy. That’s okay. I got home, reviewed the invoice and noticed the prices were not what we discussed. The difference was about $60. I called and left a message for Michael to call me. I then received a customer service email from Slyman so I responded to it asking Michael to call me. He called the next day, I explained my confusion and he said the extended warranty was not free. He sent a revised invoice to me detailing the pricing. I still don’t quite understand, but I think it was just a miscommunication. This could have all been avoided if he would have had taken 5 minutes when I was in the store to explain the original sales invoice. I admit I should have not let him rush me out and insisted we review the sales ticket, but Michael should have done this just a good business practice. I’ve purchased many appliances from Slyman Brothers in the last 40 years and have recommended Slyman Brothers to several people. This is the first time I’ve been disappointed in the service. It’s not the $60. I assume the invoice is correct. The lack of attention to the details just left me with a bad feeling. Hopefully when the appliances are delivered and installed all will go well. Thank you for your time