I was pleased with the sales process and delivery process. Prior to delivery I informed Mary Beth that the hinges needed to be on the left side. She informed me they come standard on the right side and if I wanted to change it would need to be done in the warehouse and the delivery date moved. I also was charged $29 for this service. Upon delivery, the refrigerator was fully wrapped in packing with the hinges on the right side. I informed the delivery men and they told me they do this in the field which they completed in addition to the water hookup for the ice maker. I don't understand why then I was charged $29 for a service that was never completed with no need to move the delivery date.