The sales lady was friendly and there was no hassle at the time of purchase. The delivery and installation person was kind and efficient. My only complaint is that they gave us a window of 10:00 - 12:00 for delivery and installation and showed up before 9:00 am when we were not available. If you give a window you need to stay within that window. They showed up over an hour early with no advance phone call. I was not happy and gave the sales lady a lot of grief and thankfully she was able to reroute and get our appliance deliverd that day - tho we had to rearrange our schedule due to them not be able to come until later in the afternoon. If you are going to give a delivery window please deliver in that window. I would have given 5 stars if this had not of happened.