I order a jacket in the end of september, it got "stuck" in the transport line as the as the statu remained the same for days so I contacted DPD and Snowleader to ask them to check what's wrong. DPD told me to contact Snowleader and that they did not know. Snowleader ignored all my messages, via email, their website and even social media so i cancelled the order hoping for a refund, however they wanted me to send the jacket back to them, the jacket that i never received. One month later the jacket is suddenly delivered at the DPD pick up point, i already told Snowleader that i did not want the jacket anymore, that i was forced to buy another one in the meantime and that i really need to get my money back ASAP since i cannot afford two winter jackets. I called them and finally talked to someone who would do their best to get my money refunded...but afterwards i got another email saying that i need to send the parcel back and that after its their warehouse it will take up to 14 days to refund me...I never had such an unfriendly and rude experience with a company, it feels like they're stealing my money and do not care about my financial problems that they caused. It so strange and horrible to have this happen, i don't want to be a victim here but this is way too expensive for me and it seems i will never get my money back with the way they are acting and ignoring me. I will report them as frauds because this is insane.