The concept of the book, the quality and the speed of processing/delivery were great, but poor customer service. The book arrived today, 2 days after being ordered - I paid the higher postage as I wanted it for Saturday. I sent 3 emails within minutes of placing my order to make a change and pose a question. I also attempted contact via the interactive chat on the website and received no response whatsoever. The only email I received was to say my book was ready and despatched. I was unable to find any contact number other than the email address. Sadly, if it wasn't for the poor customer service I'd highly recommend this product.