AVOID - Scam company? Absolutely terrible customer service & products - do not waste your money or time!
Terrible company of which I believe is a scam - sent me 2 terrible quality swimsuits (one without even a hygiene sticker in it) which I did not even bother to try on as they looked so badly made, not double-lined etc, and I did not trust the one without a hygiene sticker was not already a return - I emailed to query all of this and didn't hear back from them for 10 days. Bear in mind they had not stated the swimwear was non returnable on the item's description (and they admitted this via email) - I sent both items back (not free returns either!) in the meantime to keep within their returns policy, and they emailed me to say they would not accept them and would either charge me to return the items back to my address or would destroy the items (yeah right - they will resell them!) despite the fact they choose to sell swimwear without hygiene labels, which is gross. Their responses by email were rude, and unprofessional - I cited the sales of goods act below but they chose to ignore.
'13 Sale by description.
(1)Where there is a contract for the sale of goods by description, there is an implied [F9term] that the goods will correspond with the description.'
Honestly, ignore their instagram of highly edited photos and clothes - just stick to a reputable company who care about customers and actually sell good quality items and have a fair and clear refund policy.
7 months ago
Sorelleuk.com has a
1.0
average rating
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