I received the item on Monday 2nd September. It was bought for a wedding abroad that I was supposed to go to this weekend. I went on holiday on Wednesday 4th September until Friday 13th September and my son broke his leg on the last day of holiday and therefore, I am now unable to attend the wedding this weekend and no longer require the item. Sorelle UK have a 14 day return window to be eligible for a refund, I sent the item back on Monday 16th September which was the earliest I could send it back as I only got back in the UK on Friday 13th and spent all day in hospital. This was within 10 working days and 14 days in total. Sorelle UK have refused to refund the item saying 'the first day of the refund window, is the same day you receive the parcel' therefore my 'last day of the 14 day refund period was the 15th September' so I can only be given store credit. I have since replied stating that the 15th September is a Sunday and you are unable to send parcels on a Sunday in the UK therefore, Monday was the earliest I could send it back. I have also sent proof of my son with his leg in a cast and proof of my flight times, proving that I could not send the item back any earlier than Monday 16th September. Sorelle UK has ignored this message and decided not to respond. Every other company that I bought or hired items from for the wedding also had to be returned and every single one of them has been really helpful and understanding of my current situation and has provided 100% refund. This company clearly does not care about customer satisfaction or repeat custom, they have zero compassion or empathy. Their system is ridiculous and if they cannot accommodate or waive their rules for something that is out of your control, for such stressful, upsetting circumstances then I wouldn't want to buy from them ever again. I have to take time off work to take care of my son and therefore need as much money as possible to cover the foreseeable and this company could not care less, just because I apparently returned the item ONE day late, even though I have valid reasons, seriously?!. Appalling customer service and they can stuff their store credit. Won't be buying from there again. Avoid.