My king size ottoman base arrived and instantly the smell pervaded my house. The plastic had a very strong smell so I assumed it was that which smelt bad so I removed all the plastic wrapping and put it outside. However, the bed base continued to smell bad even after airing for a while and the smell still continues. After 3 days, I washed the whole base with washing detergent and a damp cloth. This masked the smell for a while - until it dried. The smell then returned. I then contacted the company and spoke to Umar who gave me lots of advice on ways to get rid of smells. I still had the packaging so I paid £6 to send this back to SoSOft beds so they could smell it for themselves. In the meantime, I followed Umar recommendations to use Bicarb. I brushed Bicarb all over the base, left it for a few hours and then vacuumed it all off. The bed still smells. I have not heard anything from Umar or So Soft Beds and really object to having to work so hard on a brand new piece of furniture which should arrive in good condition. I have received no apology or compensation of any sort or even a phone call to see if the base still smells. Other than the customer service and the smell. I am really pleased with the bed base and have ordered another one - although from a different company...