Stay Cold is incredible, trust me. (What I will describe has happened to me only once with them, and I don't think it represents the good quality they always provide. I am describing a problem with one of their products after years of purchasing without problems from their store. There is always a product that can turn out worse; from there, the problem is not the product, but instead that they can solve it as soon as possible.) I've been a customer since 2016, and on the last shipment's arrival, one of the items was in poor condition after being washed for the first time. I contacted support with all the details about the problem. In less than a day, I had a response with the corresponding refund. I have always trusted Stay Cold as a good brand, which will continue to be that way. These actions have made me even more loyal, and I hope they continue like this. Great job, team!