Overall site experience was very positive. Products were well explained; vidios a great help in getting to know the products. The site seemed predominately female oriented, visually. No doubt males (me included) benefit from usineg the products egually. I think more male product users and demonstrators as models in the videos, etc., would increase site's effectiveness. Verified user reviews helped a great deal to make me decide to choose your product over your competitor's. P.S. Ms. Tessa Dubbeldam at WestCare was VERY courteous and helpful in helping fulfill my Steve Complete order!