Very very poor quality recliner chair. I am an 81 year old who bought this 2 years ago at a cost of 1000. the springs went within a year and they repaired it after 3 weeks of waiting. They have just gone again and are now charging me 50 for them to come and look at it. Their free 10 year guarantee states it covers ‘manufacturing defects on the construction of the frame, springs and webbing’. Then they also say there is only a 2 year guarantee for ‘poor craftsmanship’. What’s the actual difference - I suspect legally. NONE. If necessary I will actually take this Trading Standards. I am of slight frame and build so any argument that I have somehow managed to overload the chair are ridiculous. It’s a manufacturing defect.