Last year I ordered a strap I wanted for my Garmin watch. It had an interesting pattern and it's hard to find unusual patterned straps for the Garmin. It appeared to be of reasonable quality, but the pattern started wearing off almost immediately. The strap became unusable because of how poorly it looked after just a few uses. The quickfit clasp also was made of plastic and while it did not fail, it does not appear to be very sturdy. I really liked the pattern so I contacted the company again this year and told them about it and they wrote me back to say that the band had been updated. And in fact, there was a photo of an updated band on their website. So I ordered it. But they sent me the exact same band. When I asked them why I had been sent the exact same band they said that the photo on their site was a mistake. I have no idea how they could have a photo of a different band that they do not sell on their site. It seems as though it was simply photoshopped. When I contacted the company they told me I would have to return the band to get a refund. Normally I would say that this is an acceptable practice...but when they sent me a band that is not the same as the one pictured on the website, I think it is their problem and not one where I should have to waste my time going to the post office and packaging up the item to return it to them. I asked to speak with an owner or to be given one of the owner's email addresses, and the support staff refused. This is really unacceptable. 1) Note that the company does not have a phone number. This is always something that makes me think a company is engaged in shoddy business practices and does not have a phone number so they can avoid their upset customers. 2) Support is slow to respond and they will not give you an email contact for an owner to register a complaint - despite the fact that they send you an email after purchase telling you that they are a family owned business and how much they appreciate you. Overall a very disappointing experience.