I ordered a Tan coloured watch strap and was sent a strap that is clearly a Brown colour that's even a little dark. Tan colour is supposed to be quite light and the images they were showing on their website was showing it as nearly an Orange/Brown colour, what I was sent was just flat out Brown. I emailed customer service and showed them a photo of my band and the colour that was sent to me and informed I was sent the wrong band. They insisted that I was sent the right band even though the colour difference was very obvious. They insisted that I was incorrect, and the problem is that I want to return the item and get a full refund, including the return postage costs to be covered but they won't do that because they're insisting it's the right one, so therefore there wasn't any mistake made on the order and so I have to cover the return postage costs (which will costs me about half the price of the overpriced product because it's international) This company is very unprofessional and I've read of people having bad experiences and now I see how. It also seems they just buy tyese straps for $2 on Ali Express and just put their packaging on ans charge $50. There is also no details or stickers on the packaging that have any description of what the band Style, Colour and Size is so I don't know what kind of operation their running there but no wonder a mistake was made if they have all these bands without descriptions on the packaging.