We booked a hotel through Super for 4 nights from 2nd October. We made this reservation on Saturday 28th September. What we didn’t know because the UK media hadn’t covered Hurricane Helene was that the hotel had been closed by the hurricane on the 26th! But Super.com as an international provider of hotel accommodation should have known! We arrived at the hotel, Barefoot Beach Club on Madeira Beach, to find it closed due to storm damage!!!! Super.com should not have taken our booking as the hotel would already have been closed at the time of booking. We returned to Tampa to find all the accommodation booked because of people being displaced by the storm damage. We almost had to sleep in our car but after 2 hours of searching luckily found a room for the night I can’t believe Super.com booked us into a hotel which was buried in sand and had no power, they should have known this. Incompetence on a Biblical Scale! We’ve had to pay rack rate for inferior hotels because we’re having to book whatever we can find last minute. Super.com are even less interested in paying compensation than they were in supporting us to find alternatives. Unbelievably they won’t even refund the money we paid them originally until we prove that we found an alternative by sending them copies of the receipts!!! I can’t think what they would do if we’d been forced to sleep in our car….. And now I’m being asked to upload copies of the invoices from the hotels I had to book myself because of Super.com’s incompetence before they will refund me! And I’m being told that one of my documents isn’t good enough so they can’t proceed. It can’t be difficult to find out that the hotel is still closed for themselves. Shameful behaviour to avoid doing the right thing.