I booked a hotel for a business trip from 3-6 Feb in Dubai 8 days in advance and received a confirmation number. Two days later, I called Millenium Plaza Dubai to confirm if they have my reservation but they did not. I called Super.com and they told me that the partner who does these reservations is unreachable by phone so they have to email the partner. 24 hours later there was still no response so I called Super.com and it was again the same story. I requested a refund and the agent processed it after calling the hotel and confirming they did not have any reservation under my name. Now I have to book the same hotel at 3 times the original price. Super.com did not offer any damages for the increased rate nor would they book a similar hotel in the same area :(((