After lots of research I bought an Audi A7 as it had the level of trim and options I was after. That included a sat nav system as standard. When I checked it over while in the garage forecourt, I realised there was no SD card for the sat nav. After a phone call I was told the car wasn’t advertised with set nav - hence no card! How stupid when this is a standard feature. Over a 3 week period I have spoken a number of times to John Marshall, Dir of Ops. He agreed that there should have been a card included and said he would send one out. After three weeks and 3 chasing calls, I still don’t have my card. I’m actually not that confident that this has been sent to me. You were quite happy to take my money but your customer service is dreadful. Why is it so difficult to get this rectified? Why am I having to continually chase this? If anyone from SW Cars reads this and is able to do what John has been incapable of then please get in contact. You have my phone and email address.