The products is wonderful but the service is HORRIBLE. I joined them on January 25th and ordered my clothes, I subscribed for the 10 garment plan at £99.00 per month. The lack of available sizes particularly for men was a little irritating but I loved the concept so I stayed with it. My husband and I share a plan. I had just a few things I wished to discuss with them so I sent them an email to request that they give me a quick call. I'm extremely busy and phone calls are easier. I couldn't find a number to call. They messaged me back saying they can't call me. The issues I had were small at first such as delivery taking longer than 5 days for two out of my three months. The other was that on my first delivery they shorted me a garment and were supposed to include n extra in another shipment. I also wanted a better understanding of the correlation between the date my card was charged and the date my order was placed. It seemed to me that the way the plans are set up the delivery dates kept on getting later. With most subscriptions this is not a problem but in this case as you have to return the first product at the same time you recieve a new product it can cause confusion and you automatically loose days. These are customer service concerns I would have liked to discuss with someone. The first delivery I recieved within 5 days but my second delivery I recieved in 6 days and my third I received in 9 days. A little inconsistant but also loss of usability. Last but not least when I cancelled the subscription as I couldn't talk to anybody they said the clothes need to be in their possession by the original payment date and also that I need to deliver them to DPD as they will not be picked up. So when you cancel they do NOT give you the 5 day grace period for delivery that they ask you for. I felt from a customer service point this was a bit of an insult. I think this is a great idea but encouraging feedback could easily take care of the issues I mentioned above plus more. There are many flaws in the service. All I wanted was a call back.