Places an order for 3 jumpers on 18th Feb. I’ve received no updates re dispatch/delivery after 6 days, so I messaged customer service on 24th Feb. Customer service replied through email on 27th Feb, who said they are experiencing a high volume of orders and currently working with a 5-7 working days dispatch time at the moment. Was contacted again on 28th Feb, I was informed that one of the jumpers that I ordered was not available because it’s a brand new season item that they were still expecting from the brand- even though on the website the item was advertised as ‘available to rent now’. They offered a replacement but I didn’t really find anything else that I liked from the website. Received 2/3 jumpers on 1st March, both looked like they’ve shrunk probably after being washed- one of them was too small and unwearable compared to the other one. Very disappointed with quality of clothes they sent me. I have cancelled my subscription yesterday even before I received my order, and I’m still awaiting cancellation/returns information. It’s a really good concept but I’m very disappointed with the quality of the clothes as well as the service.