Please do not blame and charge customers for Royal Mail mistakes that are out of their control. This is unacceptable and very unprofessional, it also discourages people from using the platform as it is not always known when items will be delivered due to their availability. I used to work from home and this was not an issue but I lost my job and I work outside of the house, where it is harder to keep track of deliveries. I should not be charged for the item that was never delivered to me as well as for the entirety of the monthly subscription for 3 items when I only enjoyed 2. This is, once again, unfair and not in line with other companies that provide similar services.