Really weird and disappointing experience so far. I received my first box 10 days after ordering and only because I chased for it. Items in it were fine. I've learnt now that the date you order is your renewal date so the longer the company take to send you the items the less time you have them for each month. I'm taking the advice of previous reviewers and will make sure I return my items so I can cancel on time. It's a great idea but the way it's being managed,and the answers from customer service, are unhelpful and confusing. I wouldn't recommend and can't wait to get out.